Meeting and Exceeding Client Expectations by Focusing on Results, Not Printing and Mailing Services
Insurance Outsource Services Company
To meet strict guidelines regarding accuracy and security demanded by insurance and banking companies, the client required mailing services with a zero error rate. Several mailing services companies were invited to forward proposals. All promised to deliver with 0 errors. However, Responsive Mailing was the only mailing company that explained how it would achieve the zero error target, one of several reasons why the client awarded the mailing contract to Responsive Mailing.
Responsive Mailing delivered the zero error rate and consistently exceeded client expectations.
The Responsive Mailing Difference
Introduced extra security measures
Identified the steps required to achieve a zero error rate
Maintained an "open door" policy that gave the client the option of conducting a "spot audit" at any time
Treated the client like a partner
Operated like an extension of the client's company
Focused on delivering results, not printing and mailing services
Allowed the client to focus on other priorities because she knew mailings were being done in a professional and timely manner