Meeting and Exceeding Client Expectations by Focusing on Results, Not Printing and Mailing Services

The Client

Insurance Outsource Services Company


The Situation

To meet strict guidelines regarding accuracy and security demanded by insurance and banking companies, the client required mailing services with a zero error rate. Several mailing services companies were invited to forward proposals. All promised to deliver with 0 errors. However, Responsive Mailing  was the only mailing company that explained how it would achieve the zero error target, one of several reasons why the client awarded the mailing contract to Responsive Mailing.


Responsive Mailing delivered the zero error rate and consistently exceeded client expectations.


The Responsive Mailing Difference

  • Introduced extra security measures

  • Identified the steps required to achieve a zero error rate

  • Maintained an "open door" policy that gave the client the option of conducting a "spot audit" at any time

  • Treated the client like a partner

  • Operated like an extension of the client's company

  • Focused on delivering results, not printing and mailing services

  • Allowed the client to focus on other priorities because she knew mailings were being done in a professional and timely manner