the client

Insurance Outsource Services Company

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Meeting and exceeding client expectations by focusing on results, not printing and mailing services.

the situation

To meet strict guidelines regarding accuracy and security demanded by insurance and banking companies, the client required mailing services with a zero % error rate. Several mailing services companies were invited to forward proposals. All promised to deliver with 0 errors. However, Responsive Mailing  was the only mailing company that explained how it would achieve the zero error target, one of several reasons why the client awarded the mailing contract to Responsive Mailing.

results

Responsive Mailing delivered the zero error rate and consistently exceeded client expectations.

the responsive mailing difference

Introduced extra security measures, as well as identified the steps required to achieve a zero % error rate.

Maintained an “open door” policy that gave the client the option of conducting a "spot audit" at any time. We allowed the client to focus on other priorities because she knew mailings were being done in a professional and timely manner.